The Eagle has landed

Twitter And Delta Airlines Worked Magic For The North Iowa Bloggers

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There is a time and a place to take to Twitter. Myself and the North Iowa Bloggers recently took to Twitter with a firestorm. Why, you may ask. Over the course of the last few months the North Iowa Bloggers had formed several great friendships as well as business partnerships. Our beloved friend and fellow blogger Amy Hild died unexpectedly in a car accident and one of our bloggers, Beth Ann of It’s Just Life was in Alabama. We were stunned to learn that Beth Ann’s flight out of Dothan, Alabama was delayed and her flight out of Atlanta was not scheduled until supper time! Amy’s visitation was scheduled from 4-7 p.m. and we knew we had to get Beth Ann back to Iowa. And where did we go? We flocked to Twitter.

I had personally never used Twitter in the form that I did on this day. I rallied all of the North Iowa Bloggers to tweet with @DeltaAssist. I knew that airlines do care about people and this was a time unlike any other that I needed to see this happen. The person behind this twitter handle was more than amazing! Not only were they tweeting with several folks, they were also sending me DM’s.

 

Tweets With Delta

 

The fact that I had a real person sending me DM’s through Twitter while tweeting with everyone else renewed my faith in Delta Airlines. We had a real person that cared about us, which was what we needed to hear in our time of need. Delta was working to get Beth Ann on the soonest flight out of Atlanta to get her back to Minneapolis for her two hour drive home to Iowa. Beth Ann and I had several conversations while Delta was working hard!

 

Text messages

This was a stressful time, but it was also good to know that there was a real person from Delta working to get Beth Ann on a flight in our time of need. I do believe that I was sweating things out during this time, as was Beth Ann.

 

Beth Ann Messages

 

 

Once Beth Ann landed, Beth Ann worked with a gate agent. And due to all of the hard work that our angel (JJ) had been doing on behalf of Delta, Beth Ann had been placed on stand by for every single flight out of Atlanta to Minneapolis. And it did appear that #AmysGift magically appeared, as Beth Ann made it in time for the visitation and we were able to celebrate Amy’s life as a team!

 

 

Delta Tweets

 

So, if you do not have faith in the use of Twitter, I am here to tell you that Twitter does work. The question has been asked, “What would you have done had Delta not been able to follow through?” You know, I can tell you that we North Iowa Bloggers would have thanked them for their efforts. It was obvious that JJ and his/her team was working hard to get her home and they understood our need. Weather was fine and there did not seem to be any travel issues across the United States, so we felt we had a good chance at succeeding.

Now, just a few days later myself and two other North Iowa Bloggers found ourselves stuck in Kansas City with Southwest Airlines. Due to weather in Nashville, TN, our flight was canceled and we were offered stand by on a flight to Nashville out of Chicago, Atlanta, Minneapolis, or Kansas City for two days later. We did not take to Twitter, as this was totally a weather related incident and there was nothing that could be done. Yes, we took a plane trip to nowhere.

The moral of this story is that the airlines are working hard to get people where they need to be in times of need. There is nothing anyone can do to control Mother Nature when it comes to air travel, so pack your patience when you travel. Myself and the North Iowa Bloggers are forever grateful for the work that Delta Assist went to when it came to getting our friend back to say our good-byes to Amy! Thank you Delta Airlines for being awesome and making sure we all could be together to celebrate our friend Amy’s life.

The Eagle has landed
Thank you to Alicia of Fit and Farm for sharing her photo: The Eagle Has Landed

 

 

 

8 thoughts on “Twitter And Delta Airlines Worked Magic For The North Iowa Bloggers

  1. Beth Ann Chiles March 16, 2015 at 1:55 pm

    I am so glad that I was the “eagle” in this adventure and that I was able to make it back thanks to all of the help from my blogger friends and Delta. If I had not already been a Delta fan I would be now for sure. It was truly amazing how everyone worked to get me from point A to point B. Great work by everyone involved and it is a reminder of when it is appropriate to use social media and when it is not. Thanks, Sara!

    • admin March 16, 2015 at 2:02 pm

      This was quite a task! I am still in awe at how Delta made it all happen. I do believe that Amy and her ability to gift was involved here!

  2. Katy March 16, 2015 at 2:24 pm

    I know that I, along with the whole group, will be forever grateful to Delta and JJ for all their work. It was already a sucky enough day and thing we were going through and it would have been even more sucky if Beth Ann hadn’t made it back! Thank you Sara for spurring this and gathering the troops together to get “Mom” home!! Love you both!

    • admin March 16, 2015 at 2:28 pm

      It was amazing- A day I will never, ever forget!

  3. Val - Corn, Beans, Pigs and Kids March 16, 2015 at 9:32 pm

    Getting Beth Ann back for the visitation is still amazing and shows the power of social media. Thank you to whoever was working at Delta Assist!

    • admin March 16, 2015 at 9:33 pm

      JJ was a miracle!

  4. Donna Hup March 18, 2015 at 10:18 pm

    I love how this turned out and it makes me love Delta even more 🙂

    • admin March 18, 2015 at 11:05 pm

      Isn’t it nice to know that companies still employ human beings that actually care?

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