There is a time and a place to take to Twitter. Myself and the North Iowa Bloggers recently took to Twitter with a firestorm. Why, you may ask. Over the course of the last few months the North Iowa Bloggers had formed several great friendships as well as business partnerships. Our beloved friend and fellow blogger Amy Hild died unexpectedly in a car accident and one of our bloggers, Beth Ann of It’s Just Life was in Alabama. We were stunned to learn that Beth Ann’s flight out of Dothan, Alabama was delayed and her flight out of Atlanta was not scheduled until supper time! Amy’s visitation was scheduled from 4-7 p.m. and we knew we had to get Beth Ann back to Iowa. And where did we go? We flocked to Twitter.
I had personally never used Twitter in the form that I did on this day. I rallied all of the North Iowa Bloggers to tweet with @DeltaAssist. I knew that airlines do care about people and this was a time unlike any other that I needed to see this happen. The person behind this twitter handle was more than amazing! Not only were they tweeting with several folks, they were also sending me DM’s.
The fact that I had a real person sending me DM’s through Twitter while tweeting with everyone else renewed my faith in Delta Airlines. We had a real person that cared about us, which was what we needed to hear in our time of need. Delta was working to get Beth Ann on the soonest flight out of Atlanta to get her back to Minneapolis for her two hour drive home to Iowa. Beth Ann and I had several conversations while Delta was working hard!
This was a stressful time, but it was also good to know that there was a real person from Delta working to get Beth Ann on a flight in our time of need. I do believe that I was sweating things out during this time, as was Beth Ann.
Once Beth Ann landed, Beth Ann worked with a gate agent. And due to all of the hard work that our angel (JJ) had been doing on behalf of Delta, Beth Ann had been placed on stand by for every single flight out of Atlanta to Minneapolis. And it did appear that #AmysGift magically appeared, as Beth Ann made it in time for the visitation and we were able to celebrate Amy’s life as a team!
So, if you do not have faith in the use of Twitter, I am here to tell you that Twitter does work. The question has been asked, “What would you have done had Delta not been able to follow through?” You know, I can tell you that we North Iowa Bloggers would have thanked them for their efforts. It was obvious that JJ and his/her team was working hard to get her home and they understood our need. Weather was fine and there did not seem to be any travel issues across the United States, so we felt we had a good chance at succeeding.
Now, just a few days later myself and two other North Iowa Bloggers found ourselves stuck in Kansas City with Southwest Airlines. Due to weather in Nashville, TN, our flight was canceled and we were offered stand by on a flight to Nashville out of Chicago, Atlanta, Minneapolis, or Kansas City for two days later. We did not take to Twitter, as this was totally a weather related incident and there was nothing that could be done. Yes, we took a plane trip to nowhere.
The moral of this story is that the airlines are working hard to get people where they need to be in times of need. There is nothing anyone can do to control Mother Nature when it comes to air travel, so pack your patience when you travel. Myself and the North Iowa Bloggers are forever grateful for the work that Delta Assist went to when it came to getting our friend back to say our good-byes to Amy! Thank you Delta Airlines for being awesome and making sure we all could be together to celebrate our friend Amy’s life.